PRIVACY POLICY

Your Tickets Hub is an online ticketing platform providing customers with access to tickets for concerts, festivals, sporting events, theatre productions and other entertainment experiences.

For the purposes of applicable data protection legislation, the organisation operating Your Tickets Hub is responsible for determining how and why your personal information is processed, except where another organisation independently determines the purposes and means of processing.

Our Contact Information

• Trading Name: YourTicketsHub.com
• Website: https://yourticketshub.com
• Legal Entity: Sports Borders Ltd, trading as YourTicketsHub.com
• Registered Address: 128 City Road, London EC1V 2NX, United Kingdom
• Email: info@yourticketshub.com
• Company Registration Number: 17481520 (registered in England and Wales)

For privacy-related questions, data access requests or concerns regarding how we handle your personal information, please contact us using the details above.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Website: https://ico.org.uk

We would appreciate the opportunity to address any concerns directly before you contact the ICO.

To provide our ticketing services effectively, we may collect and process different categories of personal information.

2.1 Personal Identification Information

This may include:

• First and last name
• Account username
• Billing name
• Customer reference number
• Booking identification details
• Other identification information where required for specific events

2.2 Contact Information

We may collect:

• Email address
• Telephone number
• Billing address
• Postal address where physical ticket delivery is required
• Alternative contact information provided during a booking

2.3 Booking and Transaction Information

When purchasing tickets through Your Tickets Hub, we may collect:

• Event name and location
• Event date and time
• Ticket category, seating section and quantity
• Booking and order reference numbers
• Ticket delivery preferences
• Purchase history
• Payment status
• Refund or cancellation requests
• Customer support correspondence

2.4 Payment Information

When you make a purchase, payment information may be processed by our authorised payment service providers.

Depending on the payment method and provider, this may include:

• Cardholder name
• Billing information
• Payment method
• Transaction reference
• Payment authorisation status
• Refund details

Where payments are processed through a third-party payment provider, that provider handles payment card information in accordance with its own security and privacy obligations.

Your Tickets Hub does not need to store complete payment card details to maintain a record of your transaction.

2.5 Technical Information

When you access our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser type and version
• Device type
• Operating system
• Approximate geographic location derived from technical information
• Website access times
• Pages viewed
• Referral sources
• Cookie identifiers
• Website interaction information

This information helps us operate, secure and improve our website.

2.6 Marketing Preferences

Where applicable, we may record your preferences concerning:

• Promotional emails
• Upcoming event announcements
• Special offers
• Ticket availability updates
• Marketing communications
• Consent and unsubscribe preferences

You can change your marketing preferences at any time.

We collect personal information through several methods.

3.1 Information You Provide Directly

You may provide information when you:

• Create a customer account
• Purchase tickets
• Submit a booking enquiry
• Contact customer support
• Subscribe to our mailing list
• Enter a promotion or competition
• Request a refund or booking amendment
• Complete a feedback form or survey

3.2 Information Collected Automatically

When you use our website, we may automatically collect technical and usage information through cookies, server logs and similar technologies.

These technologies help us understand website performance, identify technical problems, maintain security and improve the customer experience.

3.3 Information From Third Parties

Where relevant to our services, we may receive information from:

• Payment processing companies
• Ticket suppliers and event organisers
• Ticket distribution partners
• Fraud prevention services
• Website analytics providers
• Customer support platforms
• Marketing and advertising providers

Any information received will be handled in accordance with applicable data protection legislation.

Your Tickets Hub uses personal information only where there is an appropriate lawful basis for doing so.

The principal purposes include:

4.1 Processing Ticket Purchases

We use your information to:

• Process ticket orders
• Confirm successful bookings
• Arrange ticket allocation and fulfilment
• Deliver electronic tickets or arrange physical delivery
• Communicate important booking information
• Process eligible refunds
• Resolve booking issues

Lawful basis: Performance of a contract.

4.2 Customer Account Management

Where customer accounts are available, we may use personal information to:

• Create and manage your account
• Maintain booking records
• Provide access to order history
• Support account recovery
• Respond to account enquiries

Lawful basis: Performance of a contract and, where applicable, legitimate interests.

4.3 Customer Support

We process information to respond to enquiries, investigate complaints, resolve booking disputes and provide assistance.

Lawful basis: Performance of a contract, legitimate interests or compliance with legal obligations, depending on the circumstances.

4.4 Fraud Prevention and Security

We may process information to:

• Identify suspicious transactions
• Prevent fraudulent bookings
• Protect customer accounts
• Investigate payment disputes
• Maintain website security
• Prevent misuse of our services

Lawful basis: Legitimate interests and, where applicable, compliance with legal obligations.

4.5 Website Improvement

We may analyse website activity to understand customer behaviour, identify technical problems and improve our platform.

Where non-essential analytics technologies are used, we will obtain consent where required.

Lawful basis: Legitimate interests or consent, depending on the processing activity.

4.6 Marketing and Promotions

Subject to applicable marketing laws, we may contact you regarding:

• Upcoming concerts and festivals
• Sporting events
• Ticket releases
• Special promotions
• Entertainment experiences
• Relevant offers from Your Tickets Hub

We will obtain consent where required and provide appropriate opportunities to opt out.

Lawful basis: Consent or legitimate interests where legally permitted.

4.7 Legal and Regulatory Compliance

We may process personal information to meet our legal obligations, including accounting, taxation, consumer protection and applicable regulatory requirements.

Lawful basis: Compliance with a legal obligation.

Your Tickets Hub may work with ticket suppliers, event organisers, venues, fulfilment providers and other third-party service providers to arrange and deliver ticket purchases.

Where necessary, we may share relevant booking information with these organisations.

This may include:

• Customer name
• Contact details
• Event details
• Ticket quantity and category
• Booking reference
• Information necessary to issue, transfer or validate tickets

We share only information reasonably necessary for the relevant purpose.

Some event organisers, ticket issuers and venues may act as independent data controllers and process information under their own privacy policies.

We encourage customers to review relevant third-party privacy notices where applicable.

We do not sell customer personal information to unrelated organisations for their independent marketing purposes.

Payments made through Your Tickets Hub may be processed by authorised third-party payment providers.

These providers may collect and process information necessary to authorise payments, prevent fraud, handle disputes and comply with financial regulations.

We take reasonable steps to work with providers that maintain appropriate technical and organisational security measures.

Where payment information is processed directly by a third-party provider, that provider's privacy policy and applicable terms may also apply.

Our website may use cookies and similar technologies to support essential functionality and improve the browsing experience.

Cookies may be used for:

• Maintaining secure website sessions
• Remembering preferences
• Supporting shopping baskets and checkout processes
• Preventing fraud
• Measuring website performance
• Understanding visitor activity
• Delivering relevant advertising, where permitted

Strictly necessary cookies may be used without consent where permitted by law.

For non-essential cookies, including relevant analytics and advertising cookies, we will request consent where required before placing or accessing them.

You can manage your preferences through any cookie controls made available on our website and through your browser settings.

Disabling certain cookies may affect website functionality.

Further information about specific cookies, their providers and retention periods should be made available through our cookie information or consent management system.

We may occasionally send information about events, ticket availability, promotional offers and other services that may interest you.

We will only send electronic marketing where permitted by applicable law.

Where consent is required, you will have the opportunity to opt in before receiving promotional communications.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in a marketing email
• Updating your communication preferences, where available
• Contacting our customer support team

Unsubscribing from marketing will not prevent us from sending essential transactional communications, such as booking confirmations, payment receipts or important event updates.

We will not share your information with unrelated third parties for their own direct marketing without the necessary consent.

Some of our service providers, technology partners or ticket fulfilment partners may operate outside the United Kingdom.

As a result, personal information may occasionally be transferred to or accessed from other countries.

Where international transfers are subject to UK data protection restrictions, we will ensure that appropriate safeguards are in place.

These may include:

• Transfers to countries recognised as providing adequate data protection
• Approved contractual safeguards
• Other lawful transfer mechanisms

You may contact us for further information about safeguards applicable to your personal information.

Protecting customer information is important to Your Tickets Hub.

We implement appropriate technical and organisational measures designed to reduce the risk of unauthorised access, accidental loss, misuse, alteration or disclosure.

Depending on the systems involved, these measures may include:

• Secure encrypted connections
• Restricted access to customer information
• Authentication and account security controls
• Secure payment processing arrangements
• Website and infrastructure security monitoring
• Controlled access for authorised personnel
• Procedures for investigating security incidents

No online system can be guaranteed to be completely secure. However, we take reasonable and proportionate measures to protect the information entrusted to us.

Where a personal data breach occurs, we will investigate and notify affected individuals and relevant authorities where legally required.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include:

• Completing ticket purchases
• Providing customer support
• Maintaining appropriate transaction records
• Resolving disputes
• Preventing fraud
• Complying with accounting and taxation obligations
• Establishing, exercising or defending legal claims

Certain financial and transactional records may need to be retained for approximately six years or longer where required by applicable law.

Other information may be deleted or anonymised when it is no longer required.

Retention periods are determined according to the nature of the information, its purpose, relevant legal obligations and the risks associated with continued storage.

Under UK data protection legislation, you may have the following rights, subject to applicable conditions and exemptions.

Right of Access

You may request confirmation of whether we process your personal information and obtain a copy of that information.

Right to Rectification

You may request that inaccurate or incomplete personal information be corrected.

Right to Erasure

You may request deletion of personal information where there is no lawful reason for us to continue processing it.

Right to Restrict Processing

You may request that we limit the processing of your personal information in certain circumstances.

Right to Object

You may object to certain processing activities, including processing based on legitimate interests.

You have an absolute right to object to processing of your personal information for direct marketing.

Right to Data Portability

Where applicable, you may request that certain personal information be provided in a structured, commonly used, machine-readable format or transferred to another organisation.

Right to Withdraw Consent

Where processing relies on consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Rights Relating to Automated Decision-Making

Where applicable, you may have rights concerning decisions made solely through automated processing that have legal or similarly significant effects.

Exercising Your Rights

To exercise any applicable rights, please contact us using the details provided in Section 1.

We may request reasonable information to verify your identity before processing your request.

We normally respond to valid requests within one month, subject to any lawful extension.

There is usually no charge for exercising your rights, although a reasonable fee may be charged, or a request refused, where permitted by law.

Our website may contain links to external websites, including:

• Event organisers
• Entertainment venues
• Ticket providers
• Payment processors
• Social media platforms
• Travel and accommodation providers

These websites operate independently and may have their own privacy policies.

Your Tickets Hub is not responsible for the privacy practices of third-party websites that we do not control.

We recommend reviewing their privacy policies before providing personal information.

Our website may advertise events suitable for different age groups. However, ticket purchases must be made by individuals legally permitted to enter into the relevant transaction.

Where tickets are purchased for children or minors, the person making the booking may need to provide information required for the booking or event admission.

We do not knowingly collect unnecessary personal information about children.

If we become aware that children's personal information has been collected or processed unlawfully, we will take appropriate action.

We may update this Privacy Policy periodically to reflect:

• Changes in applicable legislation
• Updates to our ticketing services
• New website features
• Changes to payment or fulfilment arrangements
• Improvements to our data protection practices

The latest version will be published on our website, together with its effective or last updated date.

Where changes materially affect how we process personal information, we will provide additional notice where required.

We encourage customers to review this page occasionally.

If you have any questions about this Privacy Policy, the information we hold about you or your rights under data protection legislation, please contact:

You may also contact the Information Commissioner's Office:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk