TERMS & CONDITIONS

Last updated: November 30, 2025

Welcome to YourTicketsHub.com ("we", "us", "our"). By accessing or purchasing from this website ("the Site"), you ("you", "the customer", "the user") agree to be bound by the following Terms & Conditions. If you do not agree, you must not use this Site.

These Terms & Conditions govern your use of the website, the purchase of tickets, delivery of tickets, limitations of liability, refunds, and your legal rights.

1.ABOUT US

YourTicketsHub.com

Email: support@yourticketshub.com

Website: www.yourticketshub.com

We operate as a ticket reseller and ticket marketplace, offering access to third-party events, venues, and organisers worldwide.

2.DEFINITIONS

  • "Event" – Any concert, festival, sports event, or entertainment activity listed on the Site.
  • "Ticket(s)" – Any form of entry pass including e-tickets, paper tickets, digital QR codes, or venue-issued confirmation.
  • "Face Value" – The price printed on the ticket (if any).
  • "Service Fee" – Fees applied for processing, sourcing, securing, or delivering the ticket.
  • "Seller" – The party providing the ticket (may be us or a third-party supplier).

3.USE OF THE WEBSITE

You agree not to:

  • Misuse the Site or interfere with its functionality
  • Attempt fraud or unauthorised access
  • Use bots, crawlers, or automation to buy tickets
  • Reproduce or copy any content without permission

We reserve the right to restrict access or cancel orders suspected of fraud or misuse.

4.TICKET PURCHASES

By purchasing through YourTicketsHub.com, you acknowledge:

4.1 All sales are final

Unless stated otherwise below, tickets are non-refundable and non-exchangeable.

4.2 Prices may be above or below face value

Prices reflect supply, demand, availability, and sourcing costs.

4.3 Seating information

Where seating categories are approximate (e.g., "Lower Tier", "Category 1", "General Admission"), the exact seat location may vary within that category.

4.4 Order confirmation

You will receive confirmation by email after successful payment. This does not guarantee ticket delivery if fraud checks fail or the event is cancelled by organisers.

5.DELIVERY OF TICKETS

5.1 Delivery Methods

Tickets may be delivered as:

  • E-tickets / PDF
  • Mobile QR codes
  • Event app access
  • Physical tickets (post or courier)

5.2 Delivery Times

E-tickets are typically delivered within 5 working days. Physical tickets may arrive closer to the event date.

5.3 Customer responsibility

You must provide correct contact details.

6.EVENT CHANGES, CANCELLATIONS & POSTPONEMENTS

6.1 Event Cancelled

If an event is officially cancelled with no rescheduled date: You may be entitled to a refund of the face value.

6.2 Event Postponed

Tickets remain valid for the new date.

6.3 Venue or lineup changes

Changes do not entitle you to a refund.

7.CUSTOMER CONDUCT AT EVENTS

You must follow venue rules. We are not responsible for refusal of entry.

8.LOST, STOLEN, OR DAMAGED TICKETS

We are not liable for lost, stolen, or damaged tickets.

9.LIMITATION OF LIABILITY

We are not responsible for travel costs, accommodation, or additional expenses. Our liability is limited to the amount paid for the ticket.

10.FRAUD & SECURITY CHECKS

Orders may undergo ID, payment, and fraud screening.

11.AGE RESTRICTIONS

It is your responsibility to check age limits.

12.INTELLECTUAL PROPERTY

All branding and content belong to YourTicketsHub.com or respective owners.

13.PRIVACY POLICY

Your use of the website is also governed by our Privacy Policy.

14.GOVERNING LAW

These Terms & Conditions are governed by EU law.

15.CHANGES TO TERMS

We may update these Terms & Conditions at any time.

16.CONTACT US

Email: support@yourticketshub.com